Privacy Policy
This policy explains how FloorQ ("we", "us") collects and uses your personal information when you use this website or enquire about our flooring services. We are the data controller for that information under the UK GDPR and the Data Protection Act 2018.
What we collect
We only collect what we need in order to respond to you and carry out work you have asked for:
- Enquiry details — your name, email address, phone number and anything you tell us about your project, submitted through the contact form on this site.
- Technical data — your IP address and basic request information, logged by our hosting provider for security and to prevent abuse of the contact form.
We do not use advertising cookies or third-party tracking on this website, and we do not collect any special category data.
Why we use it
- To reply to your enquiry and provide a quote — our lawful basis is legitimate interests, and where you go on to book work, performance of a contract.
- To keep records of work carried out — our lawful basis is legal obligation (tax and accounting).
- To keep the site and the contact form secure — our lawful basis is legitimate interests.
We will not send you marketing unless you have asked us to, and you can opt out at any time.
Who we share it with
We do not sell your data. We share it only with the service providers that make this website work:
- Cloudflare — website hosting and security.
- Sanity — the content management system behind this site.
- Our email provider — used to deliver contact form submissions to us.
These providers act on our instructions. Where data is transferred outside the UK, it is protected by UK-approved safeguards such as the International Data Transfer Addendum.
How long we keep it
Enquiries that do not lead to work are deleted within 12 months. Records relating to completed work are kept for six years to meet HMRC requirements.
Your rights
You have the right to:
- ask for a copy of the personal data we hold about you;
- ask us to correct anything inaccurate;
- ask us to delete your data, where we have no ongoing need for it;
- object to or restrict how we use it;
- ask us to transfer it to another provider.
To exercise any of these, email Hello@floorq.co.uk. We will respond within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Cookies
This site sets no analytics or advertising cookies. If spam protection is enabled on the contact form, Cloudflare Turnstile may set a short-lived token purely to confirm you are not a bot; it does not track you across websites.
Contact us
FloorQ
Email: Hello@floorq.co.uk
Phone: 07348 146960
Area served: Manchester, the North West & nationwide for selected projects